Refund policy

At BoldBlue your satisfaction matters to us. If you're not entirely happy with your purchase, we offer a straightforward and fair return process to make things right.
30-Day Free Returns and Exchanges
You have 30 days from the date you receive your order to request a return. Items must be unworn, unused, and returned in their original condition and packaging.
Restocking fee: $0. We do not charge restocking fees.
Return Policy Summary
Return Period: You have 30 days from the date of delivery to return any eligible item.
Item Condition: Products must be unworn, unused, and returned in their original condition and packaging.
Assistance: Our customer support team is ready to help you through every step of the return.
Return Label: Customers are responsible for obtaining and covering the return shipping label unless the item is faulty.
Return Costs
For Defective or Wrong Items: If you received a damaged product or the wrong item, we will cover all return shipping costs.
For Personal Reasons: If you're returning due to a change of mind, wrong size, or other personal reasons, the cost of return shipping will be deducted from your refund.
Note: Original shipping fees (if any) are non-refundable.
How to Return an Item
Step 1: Contact us by email at info@bold-blue.com with your order number and reason for return.
Step 2: Securely pack the product in its original packaging with all accessories.
Step 3: Ship the item following the instructions provided in your return authorization email.
Refund Process
Inspection: Returned items are inspected upon arrival.
Refund timing: Approved refunds are processed within 3 to 7 business days, depending on your payment provider.
Exchanges
If you wish to exchange an item for a different size, color, or product, contact us at info@bold-blue.com.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked on the product page.

 

Contact Information

Store Name: Bold & Blue
Company Name: VNM DIGITAL LLC
Company Number: 320741679
Warehouse Address: 3435 NW 112th St, Miami, FL 33167, United States

Company Address: 4800 N Federal Hwy, Boca Raton, FL 33431, USA

Email: info@bold-blue.com

Phone Number: +1 561 576 9796

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT-5).

Saturday and Sunday: Closed.

We aim to respond to all inquiries within 24 hours.